SHIPPING POLICY

~ How We Operate ~

SHIPPING METHODS

Our "$5 Standard Shipping" option is either UPS Ground or USPS Priority Mail, depending on the weight and size of the item. Because UPS does not deliver to P.O. Boxes, we strongly recommend that you provide a physical delivery address to avoid delaying shipment. If USPS does not deliver to your physical address then we recommend that you provide your P.O. Box on the Address Line 2 underneath your physical address.

Standard Shipping: All Standard Shipping orders will ship via USPS or UPS, whichever is most cost-effective. In general, orders weighing less than 1 lb. will go USPS Priority Mail and heavier boxes will ship UPS Ground. Orders placed M-F before 4:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification).

All packages destined for APO/FPO addresses will ship via USPS, regardless of weight. APO/FPO orders can take up to 2 months to be delivered. Please contact us if your order takes longer than that to arrive. Packages shipping to Guam and US Virgin Islands ship USPS. USPS shipments have a 70lb weight limit per package. If you are unsure of the weight of an item, please contact us.

* Next Day Air (Saturday): Our "$15 Overnight Shipping" option will be shipped via UPS Next Day Air (Saturday) if available to your location. Delivery is guaranteed on Saturday however the delivery time will depend on what is available for your location. Choosing this shipping method is the only time that Saturday delivery is available. Orders placed Thursday 5:00 PM Eastern Time through Friday 2:00 PM Eastern Time will ship out the same day to be delivered on Saturday (except in cases where an item may be out of stock or order is pending verification).

* Time definite shipments (Next Day Air) that do not arrive by the end of the day on the scheduled delivery date (due to carrier delays) may have a refund issued to reflect the service that was received. Refunds cannot be issued due to delays from unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock or has limited availability.

SHIPPING LOCATIONS

Anthony's Caterers is proud to ship to all locations in the lower 48 states. Shipping to APO/FPO, Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands is an additional charge.

Please note that there is an additional charge for expedited shipping methods.

We do charge for shipping to Canada. However, the charge covers all brokerage fees and taxes.

We do not ship to any other international locations.

There is a 70lb weight restriction per package on APO/FPO, Guam, and US Virgin Island orders.

CANADA SHIPPING

If you really enjoy the food, service and excitement at Anthony's Ristoranté and want to come visit us from Canada, Anthony's Caterers will be more than happy to ship gift cards to Canada via UPS Ground with all brokerage and tax fees paid upfront (additional charges apply). That means there are no additional fees to pay when your package arrives!

  • No Hidden Fees or Taxes
  • No at door delivery charges
  • Local taxes and brokerage fees included in quote
  • Canada Orders ship via UPS Ground
  • Packages trackable via UPS's website

Note: Anthony's Caterers is not able to ship to Canadian addresses with postal codes beginning with X, Y, or Z.

SHIPMENT TRACKING

Anthony's Caterers sends an email with the tracking number for every order that is placed with a valid email address once it has been shipped. If you have not provided an email address, you can simply call us at 610-623-6900 with your transaction id for tracking information.

Tracking numbers beginning with 1Z have been sent via UPS, and can be tracked via www.ups.com.

Tracking numbers beginning with a 9 have been sent via US Mail, and can be tracked via www.usps.com. Package movement will be updated by USPS at the end of each business day; given there is information to update.

DAMAGED SHIPMENTS

We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.

If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt and we will have a new product sent to you, and initiate a UPS/USPS claim for the item.

Please hold on to the original packaging and packing material because UPS/USPS, in most cases, will need to inspect the items. A UPS/USPS representative will contact you to set up a convenient time to inspect and pick up the package for return. If UPS/USPS does not come to inspect the package, or does not take it with them when they do come - please call us, and we will send you a UPS/USPS Return tag to send the damaged product back to us.

If you have not received your order even after the tracking shows it was delivered, contact us within 15 business days to start a UPS/USPS tracer.

UNDELIVERABLE OR REFUSED SHIPMENTS

Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a UPS/USPS facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 10% restocking fee at our discretion.

MISSING SHIPMENTS

Occasionally packages are lost or misrouted during transit. Before contacting us, please note the following estimated delivery times for orders sent via Standard Shipping:

  • East Coast, 1-3 business days
  • Midwest, 2-4 business days
  • Southwest, 3-5 business days
  • West Coast, 4-6 business days

Please note that the weekend and holidays do not count as shipping days (with the exception of Saturday for USPS packages and Next Day Air Saturday delivery when chosen and paid for by you).

If your package shipped and hasn’t been received within the above guidelines then please contact us so that we may investigate.

For missing UPS shipped packages:

  • A UPS trace investigation takes up to 8 business days to be completed. If UPS is unable to locate the package after 8 business days then a replacement item may be shipped.

For missing USPS packages:

  • We allow USPS an extra 7 business days after the expected date of delivery to locate the package before we are able to ship a replacement item.

For missing packages that have been shipped to an APO/FPO:

  • Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If you still have not received your package after 60 days then please contact us to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.

PAXON HOLLOW COUNTRY CLUB
850 Paxon Hollow Rd. ~ Media, PA 19063

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